Overview
You can manage all billing information directly within your QuickFrame Marketplace account. From your profile, you can update credit card details, manage billing contacts, and view your billing history.
QuickFrame issues charges when you award a project to a Video Professional. Invoices typically follow Net 30 payment terms and are sent to your designated billing contacts.
Manage Billing Information
Access it
Log in to QuickFrame.
Click My Profile.
Click Billing.
Add a billing address
Once you're in the Billing tab, on the right-hand side, you'll see Billing Contact and Billing Address fields.
Click Edit.
Fill out Billing Address Information (Name, Address, City, State, ZIP)
Click Save.
Add billing contacts
On the right-hand side of the Billing tab:
Click Billing Contact.
Click Add Contact.
Complete the Billing Contacts fields.
Click Add Contact.
View billing history
You can view your full billing history directly in the Billing tab. Under Billing History, all past transactions and invoices will appear.
If you are on invoicing terms, you can view, download, or share each invoice as needed.
To view your billing history:
Click My Profile.
Click Billing.
Click Billing History.
Manage Payment Methods
QuickFrame supports both credit card payments and invoicing. Invoicing is available for eligible accounts.
To request invoicing, please contact QuickFrame Support. Once your request is received, our team will review your company information to confirm eligibility.
Update your credit card
When providing us with your credit card information, please make sure the card you are using has suitable credit limits for the projects you are submitting to Marketplace.
We accept all major credit cards and do not store any of your credit card information.
To update your credit card information:
Click My Profile.
Click Billing.
Click Credit Card.
Click Edit.
Your card will be charged upon accepting a Video professional Bid. The main contact on your account will receive a credit card receipt.
If for some reason there is an issue with the credit card on file, and we can't charge you successfully, the system will automatically re-try the card up to 3 times. If the card run continues to be unsuccessful, you will be asked to add an additional payment method.
Once you update the credit card on file within the platform, the payment will be re-run automatically.
If the bill has been successfully paid, you can view it in your account by navigating to the Billing section.
Request invoice billing
You can request invoice billing by contacting QuickFrame Support through the in-app support feature. QuickFrame will review your company information to confirm eligibility.
⚠️Warning: If your account is set up for invoicing, please make sure that no credit card information is saved in your billing settings. If a credit card is on file, the system will automatically charge the card—even if you’re eligible for invoicing.
Once approved, remove any saved credit card details from your account to ensure future charges are processed via invoice.